Contact Maison Brûlot

Last updated: 2026-06-09

We answer every customer message within one business day. The same humans who curate Maison Brûlot answer the support inbox — there is no chatbot in between.

Customer service

• Email: support@maisonbrulot.shop (one business day reply, Monday–Friday)
• Postal: NAWAFY LTD — trading as Maison Brûlot, 33 Queen St, London EC4R 1AP, United Kingdom

About a specific order

Please email support@maisonbrulot.shop with your order reference (you'll find it on your payment receipt) and we'll get back to you within one business day.

Returns & refunds

Our 30-day return process is documented on our returns policy page. Email us before posting anything back — we'll confirm the return address and any prepaid label that applies.

Press, wholesale, or partnership

Send your inquiry to hello@maisonbrulot.shop with the subject line “Press”, “Wholesale”, or “Partnership” and we'll reply within two business days.

Company information

Legal entity, seller of record, and registered-office disclosure are listed on the company information page.